Power cuts — 105
Call 105 to reach your local electricity network operator about a power cut or electrical network problem.
Utilities & Flooding
The right contacts for water, power cuts, gas emergencies and flood information.
Contact details checked 26 October 2026. Use the official links for the latest information.
Utilities and flooding
National Gas Emergency Service
If you smell gas or suspect a gas or carbon monoxide emergency, call the National Gas Emergency Service immediately. This line is available 24 hours a day.
Affinity Water — water supply
For Affinity Water supply emergencies, leaks, loss of water or water quality problems. The emergency line is available 24 hours a day. Check your bill to confirm your supplier.
Thames Water — wastewater and sewer problems
For Thames Water wastewater and non-billing service enquiries, including sewer problems. The line is available 24 hours a day. Check your bill to confirm your wastewater provider.
Environment Agency Floodline
Check flood warnings, river levels and flood risk information, or ask about flood warnings. For road or highway-drain flooding, use Surrey Highways in the Roads section.
Spotted a change or know a useful local service? Let the CVRA Committee know.