Community Support

Information and advice about care needs, support and staying independent. Surrey’s advice line is open Monday to Friday, 9am–5pm.

Surrey’s Emergency Duty Team supports urgent social care situations involving adults or children outside normal office hours. For immediate danger, call 999.

Use Surrey’s official guidance to report a concern about a child’s safety or wellbeing and find the appropriate contact route.

Spelthorne’s Housing Options team deals with housing register applications and homelessness enquiries. For an urgent situation outside normal hours, use the council’s current emergency contact information.

Help finding financial, welfare and wellbeing support. Monday to Friday, 9am–5pm, excluding bank holidays.

Free, confidential and independent advice about matters such as benefits, money, debt, housing and employment. Adviceline: Monday to Friday, 10am–4pm, excluding bank holidays.

Use Surrey’s contact directory for school admissions, education, childcare, family information and special educational needs and disabilities support.

Find library services and the right contact for membership, borrowing and local library enquiries.

Find Surrey Fire and Rescue’s non-emergency advice and contact details. In a fire or other emergency, call 999.