Council Services

The borough council deals with household bin collections, Council Tax, housing, local planning, building control, parks, environmental health and street cleaning.

The county council deals with roads, pavements, education, libraries, social care, bus passes and household recycling centres. General enquiries: Monday to Friday, 9am–5pm, excluding bank holidays.

Contact the Commissioner’s office about policing priorities, accountability and community safety funding. Use Surrey Police for crime reports and operational police enquiries.

Report non-urgent highway faults through Surrey’s online reporting service. Call for a highways emergency; outside office hours the telephone service is for emergencies only.

Surrey County Council handles street lighting faults and on-street parking matters. Use the appropriate reporting option; borough council car parks are a separate service.

Spelthorne handles most local planning applications, enforcement and building control. Its planning team can direct enquiries to the right service. For CVRA’s local development summaries, see News → Planning Matters.

Check collections, report a missed bin and find household waste information through Spelthorne.

Use Spelthorne’s reporting page for street cleaning, dog fouling, dumped waste and graffiti. It also links to noise, nuisance and antisocial behaviour reporting.

Surrey County Council manages household recycling centres, including the Charlton Lane site. Check accepted materials, opening times and any restrictions before travelling.